Hi,

We have not been receiving notifications on our devices for some time now which was mid July 2013.

The notifications are showing that the devices have stopped responding, however, they are in fact responding to pings when testing from the command line in windows.

Are you experiencing any issues with your services at this time?

Pinging 216.52.221.140 with 32 bytes of data:
Reply from 216.52.221.140: bytes=32 time=14ms TTL=119
Reply from 216.52.221.140: bytes=32 time=14ms TTL=119
Reply from 216.52.221.140: bytes=32 time=14ms TTL=119
Reply from 216.52.221.140: bytes=32 time=14ms TTL=119

Ping statistics for 216.52.221.140:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms

Fri 8/16/2013 4:32 PM
PingTool.net
Loss Notification
Dear Derrick Sagara,
This email is to inform you that the system at 216.52.221.140 port 0 (brekeke) STOPPED responding to our pings. Our system will continue monitoring this host and will notify you when the connection has been restored.
Thank you for being our valued member.
You may configure notification options by logging into your account through www.pingtool.net. If you do not have an account with www.pingtool.net and you believe you received this notification in error please contact our customer support at customerservice@pingtool.net

Thank you,
Derrick

Restarted the servers. Looks like everything is operational.

Please, confirm that issue still exists.